If you let us in, here is what I'm promising. — Gina
My name is Gina. I clean homes in Renton and the towns either side of it, and I do it with a small team — three of us, not an agency, not a rotating list of strangers.
I'm writing this instead of a sales page because the only thing that matters in my trade is whether the person who said she'd be there at nine is there at nine, and whether the house looks the way she said it would when she leaves.
So here are four things I hold my team to, and what I do when we miss one.
— Gina
The same people, every time.
You will learn their names and they will learn your house — which cupboard sticks, which floor can't take water, where the dog hides. If someone is sick I tell you before the day, not after it. If I have to send a different person, I come with them the first time.
We arrive in the hour we gave you.
Not a half-day window. One hour. If traffic on the valley road breaks that, you get a message while we're still in it, not an apology afterwards.
We work to the time we quoted. If the house needs longer, I ask you first — I don't finish early and call it done, and I don't run over and bill you for it.
What we touch is written down.
Before the first clean I walk the house with you and we agree a list. That list is what gets done every visit, in the same order, so nothing quietly drops off it.
- Kitchen surfaces, sink, outsides of appliances, floor
- Bathrooms: shower, glass, toilet, basin, mirrors, floor
- Floors throughout — vacuumed, then mopped where they take it
- Dusting at reach height, skirtings, sills, switches, handles
- Beds made; linens changed when you leave them out
Products are low-scent and safe around children and pets. If you'd rather we used yours, we use yours.
When we get it wrong.
We will, eventually. A room rushed, a day missed, something moved that shouldn't have been.
Tell me within 48 hours and we come back and redo it. No charge, no argument, no asking you to prove it. If the second visit still isn't right, you don't pay for the first one.
If something of yours is damaged, I replace it. I'd rather lose the money than the house.
Call me. You'll get me, not an office.
Tell me how many bedrooms and bathrooms, and how often you want us. I'll give you a price on the phone and a start date.