A letter to our neighbours in Havelock
We are two people. We clean houses. Here is what we will hold ourselves to.
There is no office behind us and no rotating crew. When you book a clean, the two of us arrive, and the two of us do the work. That is the whole company, and it is the reason we can put the following in writing.
The standards we hold
Six things we do on every visit, without being asked.
We arrive when we said we would.
If we are running late, you hear it from us before the hour we promised, not after.
We move what we clean under.
Lamps, toasters, bottles, the bin. A surface wiped around is a surface not cleaned, and we both know it.
Bathrooms are done last and done wet.
Grout lines, the base of the toilet, the track of the shower door, the underside of the seat. Then the mirror, so it dries clear.
We use products that do not make a house smell like a hospital.
Low-odour, safe around children and pets. If you prefer we use yours, leave them out and we will.
We leave the house as we were trusted with it.
Doors locked, lights as we found them, keys returned the way you asked. We tell you if something was already broken.
We tell you what we could not get to.
A note at the end of the visit, rather than hoping it goes unnoticed.
And when we fall short: tell us within two days, and we come back and redo that room. No fee, no argument, no asking you to prove it. We would rather spend an hour fixing our own work than keep money we did not earn.
We clean homes in Havelock and the surrounding area — weekly, every other week, monthly, or once before you hand back a set of keys. We take on only as much work as two people can do properly, which means we will sometimes tell you the soonest we can come is next week. We would rather say that than send a stranger in our place.
Sincerely,
The two of us, and nobody else.
Nelab
Owner & cleaner
+12523425212
Leila
Owner & cleaner
nelsisr@yahoo.com
A letter deserves a reply — ask us to come