Cleaning With Me text notifications

Agreeing to texts by phone

Cleaning With Me is software for residential cleaning businesses. Its text notifications tell a customer about their cleanings with one of those businesses: a booking confirmation, a reminder the day before a visit, and a notice when the cleaner is on the way. The texts are written and sent by Cleaning With Me, run by PrimeWillCall Corp, doing business as Cleaning With Me.

Most customers book by calling the business. On that call, the business asks if Cleaning With Me may text them. Nobody gets a text unless they say yes, and saying no changes nothing about the booking.

The words the business reads

The business reads this script on the call:

“Can Cleaning With Me text you about your cleanings with [business name], like a reminder the day before? Message and data rates may apply. You can stop anytime by replying STOP.”

The same question in Spanish, for customers who speak Spanish:

“¿Podemos mandarle mensajes de texto de Cleaning With Me sobre sus limpiezas con [nombre del negocio], como un recordatorio el día antes? Pueden aplicar cargos por mensajes y datos. Puede cancelarlos cuando quiera respondiendo STOP.”

A sample call

How the yes is recorded

• Only after the customer says yes, the business saves the customer's mobile number in the Cleaning With Me app. We keep the number, the business and the date it was saved.
• If the customer says no, the business turns texts off for that customer in the app and no text is sent.
• We keep that record as the proof of the customer's consent. It is never shared with or sold to anyone.
• A number that ever replied STOP cannot be signed up again by the business. Only the customer can turn texts back on, by replying START.

The first text

Before any other text, Cleaning With Me sends this confirmation. It is always the first text a number gets about that business:

Cleaning With Me: You're signed up for text notifications about your cleanings with Arionclean. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

What texts come after

• A confirmation when a cleaning is booked.
• A reminder the day before each cleaning, with the day and time.
• A notice when the cleaner is on the way.
• Message frequency varies with the customer's bookings. Message and data rates may apply. No marketing.

Stopping texts

• Reply STOP to any text to cancel. Reply START to join again.
• Reply HELP for help. The answer is:

Cleaning With Me: Help at support@cleaningwithme.app. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel.

• Customers can also tell the business they no longer want texts (the business turns them off in the app), or email support@cleaningwithme.app.

Signing up on the web

Customers can also sign up themselves on a business's text sign-up page, for example cleaningwithme.app/arionclean/texts.

The whole flow on one page

The script, the sample call and every text, as one image.

See the Terms and the Privacy Policy for the full text message terms.