A letter, from me to you
I'm the only person who will ever be in your house. Here's what I'm promising, and what happens if I break it.
My name is on the door, so there's no office to call and no crew to blame. I clean homes in Uxbridge on a regular schedule — same house, same day, same hands. That's the whole business.
Most people reading this are deciding whether to let a stranger have a key. I think the honest way to answer that is to write down exactly what I owe you before you've paid me a dollar. So that's what the rest of this is.
It will always be me. Not a sub, not a rotating team, not someone I met last week. If I'm ever unable to come, you hear it from me directly and we move the day — you don't come home to a stranger's car in the driveway.
I show up when I said. If I'm running late I text before the hour is up, not after. Your time is the part of this I can't give back to you, so I treat it as the thing I'm most likely to be judged on.
I use gentle, low-fragrance products as standard — the kind I'm comfortable using around children, cats and people who don't want their house to smell like a pool deck. If you'd rather I used something of your own, leave it out and I'll use that instead.
I don't move or rearrange your things beyond what I need to clean under them, and I don't go anywhere you've asked me not to. A closed door stays closed.
The price I quote is the price. It doesn't drift upward because a visit ran long, and it doesn't change without a conversation first.
And when I miss
I will, eventually. Everyone does. A baseboard gets skipped, a day gets rescheduled badly, something I thought was clean wasn't.
Here is what happens, and it doesn't require you to argue for it: tell me within two days, and I come back and redo that room properly, at no charge and usually within the week. If it's something I can't fix by redoing it, that visit isn't billed.
If something breaks under my hands, I tell you the same day — before you've found it yourself — and I make it right. I'd rather lose the cost of a lamp than have you wondering what else I didn't mention.
You don't owe me notice periods or explanations to stop, either. If it isn't working, say so and we're done, cleanly.
In plain terms, a regular visit is the whole lived-in house: kitchen surfaces, sinks and the outside of appliances; bathrooms top to bottom including glass and grout lines; floors vacuumed and washed; dusting from light fixtures down to baseboards; beds made or linens changed if you leave them out; bins emptied and mirrors done last so they stay done.
- Kitchens — counters, sinks, fronts, floors
- Bathrooms — tubs, tile, glass, fixtures
- Bedrooms — dusting, floors, linens
- Living areas — surfaces, upholstery, under things
- Entryways and stairs
- Interior windows and mirrors
- Weekly, biweekly or monthly
- Move-in and move-out, by arrangement
What I don't do: exteriors, heavy renovation debris, anything that needs a ladder taller than me. I'd rather tell you that now than find out on the day.
If that sounds like the arrangement you want, the next step is small: tell me where you are and roughly how often, and I'll come look at the house before either of us commits to anything.
Sincerely,
That Gal Can Clean
Call or text: +14167175214
Email: kaitlyn.thatgal@gmail.com
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That Gal Can Clean · Uxbridge, Ontario · one person, every visit